Refunds & Delivery Policy

Elovix is a prepaid digital service. Tokens are delivered instantly and consumed as you use them, which shapes everything below — so this page explains delivery first, then what we do when something goes wrong.

1. What you are buying

You are buying tokens: a prepaid unit of account for usage of the Elovix service. Tokens are not money and are not redeemable for cash. There is no subscription, no recurring charge, and nothing to cancel — you pay once, per top-up, and only when you choose to.

2. Delivery

• Delivery is electronic and immediate. Tokens are added to your balance as soon as our payment provider confirms the payment — typically within seconds. There is no physical shipment and nothing is posted to you.
• The balance is visible on the Billing page and on the overlay. If a payment has succeeded but your balance has not moved after a few minutes, reload the page; if it still has not, contact support@elovix.tech with the payment reference and we will settle it manually.
• Every new account receives 600 free tokens — around 10m of live use — so you can try the service on a real question before paying anything.

3. Refunds

Because tokens are delivered instantly and consumed on use, purchases are generally non-refundable once tokens have been used. Within that, we would rather be fair than technically correct:

We refund in full

• Unused top-ups within 7 days. If you have not spent any of the tokens a purchase granted, we will refund it in full within 7 days of payment, no reason needed.
• Duplicate or accidental charges. Charged twice for the same top-up, or charged an amount you did not authorise? Refunded in full.
• Our failure. If a service outage on our side prevented you from using tokens you had paid for, we will refund or re-credit them.
• Metering errors. If we charged you for answers you did not receive, we re-credit the difference. Our ledger records every deduction, so this is checkable rather than a matter of opinion.

We refund the unused part

• If you have used part of a top-up and want to stop using Elovix, contact us within 30 days of the purchase and we will consider a pro-rata refund of the unused balance. This is discretionary and decided case by case.

We do not refund

• Tokens that have already been spent on answers, transcription, or screen reads.
• The outcome of an interview. Elovix is a tool; we make no promise about any hiring result and cannot refund on that basis.
• Accounts terminated for breach of our Terms of Service — in particular use where assistance was prohibited.
• Free tokens, promotional grants, and goodwill credits, which have no cash value.
• Charges older than 90 days, other than where the law requires otherwise.

4. How to request one

Write to support@elovix.tech with:

1. The email address on your Elovix account.
2. The date and amount of the payment, or its reference.
3. What went wrong.

We aim to respond within 3 business days and to decide within 7 business days. Approved refunds are returned to the original payment method — we cannot send them anywhere else — and typically appear within 5–10 business days, depending on your bank. The corresponding tokens are removed from your balance when the refund is issued.

5. Cancellation

There is nothing recurring to cancel. You may stop using Elovix at any time and close your account from the dashboard. Closing an account does not automatically refund an unused balance — request that separately under section 3 before closing, since a closed account is harder for us to verify against.

6. Chargebacks

If something is wrong, please contact us first. We can usually resolve it faster than your bank can, and a chargeback raised without contacting us may lead to the account being suspended while it is investigated. We will always provide our records to your bank if you do raise one.

7. Currency and taxes

Prices are shown in the currency at checkout. Your bank may apply its own conversion or cross-border fees, which are outside our control and are not refundable by us. Prices exclude taxes unless stated; applicable taxes are shown at checkout.

8. Statutory rights

Nothing in this policy limits rights you have under consumer law that cannot be limited by agreement. Where local law gives you a stronger right than this policy does, that right applies.

9. Contact

Elovix Technologies Pvt Ltd — support@elovix.tech. Full business details on our Contact page.

Last updated 30 July 2026.